Security commitment: We never ask for passwords, private keys, or seed phrases.
Free initial case assessment
Cybersecurity & digital-asset guidance

Investigation and clear next steps after a scam or lockout

Scammer Recoup helps people in the United States who lost funds to online scams, face wallet or exchange problems, or need official appeal paths for locked accounts. Honest assessment first — no guaranteed recovery claims.

Prefer Telegram? Message @Smartbitreturn

  • Free first assessment
  • Never asks for keys
  • Honest limitations stated
  • WhatsApp & Telegram
Services

Professional investigation and guidance offerings

Each engagement starts with understanding your situation, then documenting facts and routing you through legitimate analysis, reporting, or platform appeal paths — as applicable.

Digital assets & investigations

Crypto & Investment Scam Investigation

Structured review of fake trading platforms, pig-butchering schemes, and fraudulent staking or mining sites. We help you document what happened and identify realistic reporting and tracing options.

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Romance & Celebrity Impersonation Scams

Guidance when an online relationship or supposed celebrity contact led to requests for money, gift cards, or crypto. Focus on documentation, platform reports, and avoiding follow-on recovery scams.

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Wallet Access Issues (Trust Wallet & Others)

Help understanding unexpected transfers, suspicious connected apps, or access problems. Guidance only — we never request seed phrases, passwords, or private keys.

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Exchange Account Lockouts

Practical steps for frozen, restricted, or locked exchange accounts: official support channels, verification packages, and how to communicate clearly with platform security teams.

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Blockchain Fund Tracing & Documentation

Organized blockchain movement analysis and written reports designed to support police, exchange, or platform reports. Analysis and documentation only — recovery is never guaranteed.

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Wallet-to-Bank Withdrawal Guidance

Step-by-step help using official wallet and exchange withdrawal paths to your bank. We do not handle funds or ask for credentials.

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Account recovery & appeals

TikTok Account Recovery Guidance

Official appeal and recovery paths when a TikTok account is locked, banned, or compromised. We guide the process — we never ask for your password.

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Instagram Suspended or Locked Appeals

Navigation of Meta’s official appeal and identity verification flows when Instagram disables, suspends, or locks an account.

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WhatsApp Suspended or Banned Guidance

Support preparing and submitting WhatsApp’s official account review when a number is banned, restricted, or temporarily locked.

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Snapchat Locked or Hacked Guidance

Help using Snapchat’s official recovery and security options for locked, compromised, or hacked accounts.

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Social Media & Email Account Appeals

Guidance for Facebook, X, YouTube, Gmail, and similar platforms when accounts are locked, suspended, or taken over — through official support and appeal channels only.

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Game Account Recovery Guidance

Lost, hacked, or locked Roblox, Call of Duty, League of Legends, soccer/football titles, and similar games. Official recovery and appeal paths — passwords never required.

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Device & personal security

Phone Cloning Warning Signs

How to recognize signs that your own phone may be compromised: unusual battery drain, unknown apps, odd SIM behavior, and related indicators — plus what to do next.

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Device Tracking Check (Your Device)

How to spot stalkerware or unauthorized tracking on your own device and remove it safely. We do not help anyone secretly monitor another person.

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Lost or Stolen Device Assistance

Using official Find My / Find My Device tools, carrier locks, and police reporting when a phone or tablet goes missing.

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Cybersecurity Check-Ups & Hardening

Practical hardening: passwords, 2FA, app permissions, SIM-swap awareness, and account security hygiene for individuals who want fewer open doors.

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About

Independent online guidance — transparent about what we are and are not

Scammer Recoup is an independent online service for people affected by scams, wallet access issues, and account lockouts. We serve clients in the United States. We do not operate a public walk-in office.

Our role is assessment, documentation support, blockchain tracing reports where relevant, and guidance through official appeal and reporting channels. We are not a law firm, not a government or law-enforcement agency, and not affiliated with the platforms or games named on this site.

Methodology

  • Initial consultation to understand timeline and evidence
  • Information and evidence review
  • Technical analysis or blockchain tracing when applicable
  • Written findings and documentation for your records or reports
  • Clear next steps — including when further paid work is or is not appropriate
Limitation: Blockchain tracing and documentation are not the same as recovery of funds. Outcomes depend on facts outside anyone’s control. We do not guarantee recovery.
How it works

A clear five-step process

Designed to match how we actually work with clients — no pressure, no jargon.

1

Initial consultation

Submit the case form or message WhatsApp/Telegram with a short timeline of what happened.

2

Information & evidence review

We review transaction IDs, screenshots, platform names, and other details you already have.

3

Technical analysis

Where relevant: blockchain movement review, account compromise indicators, or appeal-path research.

4

Findings & documentation

You receive a clear summary of findings and organized materials suitable for reports or appeals.

5

Next steps

Practical options — reporting, platform support, hardening, or further analysis — with honest limits.

Trust & security

How to work with us safely

People who have been scammed are often targeted again. Use these checks.

We never ask for your keys

Passwords, seed phrases, recovery phrases, and private keys are never required. Anyone who asks for them is not helping you.

No false recovery promises

We do not claim guaranteed recovery, “100% success,” or the ability to unlock funds with a special fee. Tracing ≠ recovery.

Beware cold “recovery” DMs

We do not cold-message victims on social apps. Only trust contact you start yourself through this website or the numbers listed here.

Submit your case

Tell us what happened

Fill in the form and send it on WhatsApp or Telegram. About two minutes. Nothing is stored on this website.

  1. 1
    Share the details you have — incomplete is fine.
  2. 2
    Choose Send via WhatsApp or Telegram.
  3. 3
    We reply in chat with an honest assessment.
Do not enter passwords, seed phrases, or private keys. We will never ask for them.
Please enter your name.
Please enter your country.
Preferred contact
Include your country code.Please enter a valid WhatsApp number with country code.
Please choose the type of issue.
Please choose a date that isn't in the future.
Please describe what happened (at least 20 characters).
Please confirm you understand this.

Nothing is stored on this website. Your case opens directly in your WhatsApp or Telegram chat with us.

Feedback

Leave a review

We only publish genuine feedback from people we have worked with. No fabricated testimonials appear on this site.

Client reviews will appear here when published. Worked with us? Honest feedback helps others decide who to trust.

Submit feedback

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Your rating
Please choose a star rating.
Please write a short review (at least 10 characters).

Reviews are checked before publication. Please don’t include personal or financial details.

FAQ

Common questions

Is the first assessment really free?

Yes. Sharing what happened and receiving our honest view of your options costs nothing. If further work makes sense, we explain what it involves before anything starts.

Can you promise I’ll get my money back?

No. Anyone who promises guaranteed recovery should be treated with extreme caution. What’s possible depends on how funds moved, timing, and how platforms and authorities respond. We explain realistic options — including when tracing or reporting is the main available path.

Will you ever need my seed phrase, password, or private key?

Never. Legitimate guidance never requires them. If anyone asks, stop contact immediately.

Is blockchain tracing the same as recovery?

No. Tracing and documentation map where assets moved on-chain and support reports. They do not by themselves return funds. We keep that distinction clear.

What information should I prepare?

A short timeline, usernames involved, website addresses, wallet addresses, transaction IDs (hashes), payment receipts, and conversation screenshots. Share what you have; incomplete is fine.

Should I also report the scam to authorities?

Yes. Reporting to local police and your national fraud reporting service is important. We can help organize documentation so your report is clearer.

What happens to the information I submit?

This website does not store form submissions. When you press Send, your summary opens in WhatsApp or is copied for Telegram and goes into your chat with us. See our Privacy Policy.

Do you help track someone else’s phone or accounts?

No. Device-tracking guidance is only for checking your own device for unauthorized monitoring. We do not help anyone secretly monitor another person.

Resources

Scam-awareness videos

Practical videos on fake investment platforms, romance scams, wallet drainers, and fake “recovery” agents — and what to do if it happens to you.

Watch on YouTube
Contact

Talk to us directly

Message us on the channel you prefer. Only trust conversations you start yourself through these links.

Follow for alerts & tips

Official accounts are listed here only.